FAQ

Let's keep in touch.
Okaïdi inform you

  • ARE THE STORES OPEN?

    Our stores are still closed. We are waiting for governement decisions to reopen shopping centers and stores without street entrances . We will notify you of our store reopenings on the okaidi.ca home page and on our Facebook page @OkaidCanada. We will do our best to meet all needs and provide the sanitary measures. When the store will reopen, we will offer a e-reservation an pick up services.

  • HOW DO YOU CONTACT OUR CUSTOMER SERVICE ?

    Please contact our customer service on our homepage okaidi.ca on the Contact section. If you have any questions, please contact us on Facebook @OkaidiCanada.

  • MY ORDER WAS DELIVERED IN STORE, I WOULD LIKE TO PICK IT UP.

    If your order arrived in store before the closure of our stores, we keep it in our shop. You will collect it when your store will reopen. We will give you more details about the deadline at that time.

  • I WOULD LIKE TO EXCHANGE OR RETURN AN ITEM BECAUSE I AM NOT SATISFY. HOW I SHOULD PROCEED ?

    Please kindly keep your items and your receipt until the reopening of our stores. We will obviously be understanding if your return is made after the deadline provided in our return policy.

  • MY BIRTHDAY OR BIRTH REWARDS EXPIRES SOON. WILL YOU EXTEND THE VALIDITY PERIOD?

    Yes, we have extended by an additional 2 months the validity of all checks issued from January 16 to March 28, 2020 and during the quarantine.

  • MY LOYALTY CARD EXPIRED DURING THE QUARANTINE OR WILL EXPIRE VERY SOON. WILL YOU EXTEND THE VALIDITY PERIOD?

    yes, we will extend the validity of all the loyalty cards. All the cards which have expired or will expire during the quarantine will be renewed until July 31st, 2020